Privacy Policy

Effective date: 03/10/25
Last updated: 03/10/25

1. Introduction

Welcome to Ferro Studio. We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what data we collect, how we use it, and the choices you have when you interact with our website and services.

By visiting our website or purchasing our products, you agree to the terms described in this policy.

2. Information We Collect

We may collect the following personal information when you use our site:

  • Order details: Name, billing/shipping address, email, and payment information.

  • Account & communication: Email address when you sign up for newsletters or contact us.

  • Website usage: Cookies and analytics data (such as browsing activity, pages viewed, IP address) to improve our website and marketing.

3. How We Use Your Information

We use your information to:

  • Fulfil and deliver your orders (via our print and shipping partners, e.g. Prodigi).

  • Communicate with you about your purchase, account, or customer service requests.

  • Send optional marketing emails (only with your consent — you can unsubscribe at any time).

  • Improve our website, store experience, and product offerings.

4. Sharing Your Information

We never sell your personal information. We only share it with trusted third parties when necessary to run our business:

  • E-commerce & hosting: Squarespace (website + checkout platform).

  • Fulfilment partners: Prodigi (printing and shipping orders).

  • Payment providers: Stripe, PayPal, or other processors you select at checkout.

  • Analytics/advertising tools: Google Analytics, Facebook Pixel — for site insights and marketing.

Each third party has their own privacy obligations to protect your data.

5. International Visitors

Because we ship worldwide, your data may be transferred and processed outside your home country.

We ensure reasonable measures are in place so that your information is handled securely and in line with this Policy.

6. Your Rights

Depending on where you live, you may have the right to:

  • Request access to the personal data we hold about you.

  • Ask us to correct or delete your personal data.

  • Object to certain types of processing (like marketing emails).

  • Withdraw consent at any time.

To exercise these rights, contact us at hello@ferrostudio.com.

7. Cookies & Tracking

We use cookies and similar technologies to improve your browsing experience, remember your preferences, and analyse website traffic.

You can adjust your browser settings to refuse cookies, though some site features may not work properly without them.

8. Data Security

We take reasonable technical and organisational measures to protect your data against loss, misuse, or unauthorised access.

However, no system is 100% secure, and we cannot guarantee absolute security.

9. Retention

We keep your personal information only as long as needed to fulfil the purposes described in this Policy (e.g. processing your order or complying with legal obligations).

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out:

hello@ferrostudio.co
Northern Rivers, NSW, Australia